Thank God for Counters...

...for the customers sake that is.

Currently, Pantyland is having its Giant-Ass-Sale-That-Happens-Twice-A-Year. Tuesday was the first day of this sale. On the first day of the Giant-Ass-Sale (GAS), we were extemely busy. This wasn't a big surprise. I had worked the GAS last year, and it's an absolute madhouse. Lines at the registers are extemely long. As a sales associate, there's nothing I can do about it. A lot of people just happen to attend the first day of GAS. This wasn't the problem on this particular Tuesday. The problem was when a customer(s) decided to be difficult AND there's a long line of people.

Never has my blood pressure risen so high because of one single customer.

I will openly admit that this situation occurred because of an cashiering error that I made. I had accidentally rang up an item twice, so that the woman was being charged for something she didn't buy. To be fair, this was my fourth consecutive hour of cashiering, so I was tired and my eyes were starting to glaze over.

However, the customer could have:
A) handled this honest mistake more graciously
B) cut me some slack.
C) waited patiently
D) all of the above.

I believe D would be the correct answer.

After I finished ringing up this woman's items, she looked at her receipt and noticed that I accidentally charged her for two of the same bra. Again, a very honest mistake. I apologized and offered to quickly put the money back onto her credit card, 3 minutes max. She began lecturing me on how I should be paying better attention (meanwhile, I have 8 customers in my line), I didn't know how to do my job, and that I must have made other mistakes as well. So she told me to count the items in her bag and the items on the receipt. There was only one extra item, and it was the bra. Convinced that I had somehow entered the wrong price on other items (which are all stored in the computer), the woman told me to recheck everything. And circle their prices on the receipt.
So I did.
All $238 of it.
Turns out, the bra was the only incorrect item. The customer realized that she was wrong and had caused my line to bottleneck for absolutely no reason. She began apologizing profusely. Thank god for that counter because I was dangerously close to tackling her to the ground.

Luckily, the woman in line behind this customer had worked in retail before and completely understood and was not irritated in the least bit. Otherwise I might have cried.